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Service Operational Performance

Policies and Procedures

 Article on Anticoagulation Clinic Operational Characteristics
Analysis of high and low performing anticoagulation services in the VA system based on operational characteristics
 CMS Physician and Non-Physician Billing Guide
Supplemental information about benefits for claims based on patient's eligibility, provisions of the Law, and regulations and instructions from the Centers for Medicare & Medicaid Services (CMS)
 Policies and Procedures Example 1
 Policies and Procedures Example 2
 Policies and Procedures Example 3
 Policies and Procedures Example 4
Feb 2014;52-page example from Harvard Vanguard depicting Clinical Guidelines & Practice Protocols for all aspects of patient care; includes appendices for dose adjustment and extreme INR values
 Sample Form for POC Device Quality Control Documentation
 Sample Job Description for Warfarin Manager
 Sample Letter for Missed Appointment
 Sample Policy for Adverse Event Documentation
 Sample Policy for an AC Clinic, 2014
25 page policy from Mt. Nittany Medical Center including protocols for patient education, staffing and credientials, referrals, scheduling, monitoring and comprehensive clinic procedures
 Sample Policy for POC Devices
 Sample Policy on Billing
 Sample Warfarin Ambulatory Protocol

Quality Metrics

Staffing Structure, Training and Assessment

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